1. Who we are
This website and the services described on it are operated under the brand LEADAHEAD by [INSERT REGISTERED LEGAL / BUSINESS NAME] (“LEADAHEAD”, “we”, “us” or “our”). Our registered/principal address is [INSERT FULL BUSINESS ADDRESS].
For privacy questions, contact [INSERT PRIVACY / SUPPORT EMAIL]. For grievances, contact the officer listed on our Grievance Redressal page.
2. Information we may collect
Depending on the service you request and how the website is configured, we may collect the following categories of information:
- Contact details: name, email address, phone number and preferred way to contact you.
- Student and career context: education level, institution, area of study, skills, interests, career goals, résumé details and information you choose to share during guidance.
- Enquiry and communication records: messages, session preferences, feedback, support requests and correspondence.
- Programme and transaction records: enrolment details, invoices, payment status and purchase history. Payment card credentials should be handled by the payment provider, not collected in ordinary enquiry forms.
- Technical information: device/browser information, approximate network information, page activity and security logs where collected by hosting or security services.
Please do not send us passwords, bank credentials, government identity numbers or sensitive personal information unless we specifically explain why it is necessary and provide a suitable secure channel.
3. How we use information
We use information only for purposes connected with operating and improving the academy, such as:
- responding to enquiries and arranging guidance conversations;
- understanding your goals and delivering the programme or support you request;
- communicating programme details, schedules, changes and service updates;
- processing enrolments, payments, receipts, cancellations and support requests;
- maintaining website functionality, preventing misuse and protecting systems;
- meeting legal, tax, accounting and regulatory requirements; and
- sending optional updates or promotional messages where you have chosen to receive them. You can opt out of marketing communications.
We will not use personal information for a new, unrelated purpose without providing appropriate information and obtaining consent where required by applicable law.
4. When information may be shared
We may share relevant information with service providers who support our operations, such as website hosting, email, scheduling, learning platforms, payment processing, customer support and security providers. We will share only what is reasonably needed for the service and require providers to protect information appropriately.
We may also disclose information where required by law, to respond to valid legal requests, protect users or the academy, or in connection with a business reorganisation subject to appropriate safeguards. We do not rent personal information to data brokers.
Before publishing: list the actual providers, their purposes and links to their privacy information here: [INSERT CURRENT PROVIDER LIST, INCLUDING HOSTING, EMAIL, PAYMENT, CRM, VIDEO / LMS AND ANALYTICS TOOLS].
5. Retention and security
We keep information for only as long as it is reasonably necessary for the purposes described above, including service delivery, record-keeping, dispute handling and compliance with applicable law. Retention periods differ by record type. Our retention schedule is: [INSERT ACTUAL RETENTION PERIODS OR CRITERIA FOR ENQUIRIES, STUDENT RECORDS, PAYMENT / TAX RECORDS AND SECURITY LOGS].
We use reasonable technical and organisational safeguards appropriate to the information we handle. No website or transmission method is completely risk-free. If a personal data breach occurs, we will take appropriate steps and provide notices required by applicable law.
6. Your choices and rights
You may ask us to access, correct or delete information you have provided, withdraw consent where processing is based on consent, or raise a concern about how your information is used. Some records may need to be retained to meet legal obligations or resolve disputes. Marketing communications can be stopped using the unsubscribe method in the message or by contacting us.
To make a request, email [INSERT PRIVACY EMAIL] with the subject “Privacy request”. We may need to verify your identity before acting on a request. We will respond in accordance with applicable law.
India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have phased commencement dates. LEADAHEAD should review this notice and its operational controls against each provision as it becomes applicable. The Rules require clear, purpose-specific notices and accessible ways to withdraw consent and exercise rights when the relevant provisions commence.
7. Children and student information
Our general services are intended for college students, graduates and adults. If a person under 18 wishes to use a paid or account-based service, a parent or lawful guardian must contact us and provide any consent or authorisation required by applicable law before we collect or process that person’s personal information. We do not knowingly seek personal information directly from a child without the required authorisation. If you believe a child has provided information improperly, contact us so we can review it.
8. Third-party websites and external services
Our website may link to third-party websites or tools. Their privacy practices are governed by their own notices. Review those notices before providing information. External links do not mean LEADAHEAD endorses every statement or service on those websites.
9. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The revised date will appear at the top of this page. Material changes will be communicated through an appropriate channel where required.
10. Contact and complaints
For privacy questions or requests, contact: [INSERT PRIVACY CONTACT NAME / DESIGNATION], [INSERT SUPPORT EMAIL], [INSERT POSTAL ADDRESS]. Consumer complaints may also be submitted through our Grievance Redressal process.