1. How to raise a complaint
Email [INSERT GRIEVANCE EMAIL] with the subject “Grievance | LEADAHEAD”. Include your name, contact information, programme or service, relevant booking/payment reference, a concise description of the issue and the resolution you are seeking. You may also write to the postal address below.
Please do not include passwords, OTPs, card PINs or full payment credentials. Share only the information needed to understand the complaint.
2. Grievance officer and business details
| Brand | LEADAHEAD |
|---|---|
| Legal entity / business name | [INSERT REGISTERED LEGAL / BUSINESS NAME] |
| Grievance officer | [INSERT FULL NAME AND DESIGNATION] |
| [INSERT GRIEVANCE EMAIL] | |
| Customer care phone | [INSERT CUSTOMER CARE PHONE] |
| Registered / principal address | [INSERT FULL POSTAL ADDRESS] |
| Business hours | [INSERT DAYS AND HOURS, WITH TIME ZONE] |
3. What happens next
We will review the complaint and may contact you if further information is needed. Where the Consumer Protection (E-Commerce) Rules, 2020 or other applicable requirements apply, we will acknowledge consumer complaints within 48 hours and seek to redress them within one month of receipt, in accordance with the applicable rules. We will communicate the outcome or explain if more time or information is needed.
Keep a copy of your email and any reference number for future correspondence.
4. Further assistance
If you are not satisfied with our response, you may seek assistance through the consumer redressal mechanisms available under Indian law, including the National Consumer Helpline at consumerhelpline.gov.in, or approach the appropriate consumer commission or other competent authority.
This page does not limit any legal rights or remedies available to you.